OnSite Specialist - Boston, MA

## OnSite Specialist - Boston, MAApply:
Boston, Massachusetts:
Full time:
Posted Today:
R574999

Work Flexibility:
Field-based### As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.
** What You Will Do
*** Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
* Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
* Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
* Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
* Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
* Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
* Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‐focused mindset.
* Provide flexible coverage, including rotating schedules, on‐call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.
* Decontaminate and assemble rigid scopes, cameras, light cords.
* Perform in-line function testing (leak, sharpness, insulation, or power checks).
* Wrap and containerize sets for sterilization per IFU.
* Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
* Facilitate repairs, replacements, and instrument tracking per hospital protocols.
* Communicate with SPD and OR leaders regarding equipment readiness and process improvements
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* What you will need:

**** Preferred Qualifications
*** Bachelor’s or Associate’s degree, or equivalent certifications.
* 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
* Knowledge of anatomy, surgical procedures, and instrumentation.
* HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).
** Required Qualifications
*** High School Diploma or equivalent.
* 0+ years of related work experience.
* Ability to work rotating schedules, including on‐call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
* Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
* Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
* Strong analytical, problem‐solving, and time‐management skills with the ability to make independent decisions in high‐pressure environments.
* Ability to clearly explain and follow detailed guidelines and procedures.
* Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
* Ability to travel and provide coverage at other accounts as needed, including occasional…