Director of Operations

Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for overseeing and optimizing the daily operational functions to ensure efficient, cost-effective, and high-quality service delivery. This role involves strategic planning, operational leadership, and collaboration with department heads and division chiefs to align operations with the hospital's goals and regulatory requirements. This position plays a crucial role in driving continuous improvement initiatives and fostering a culture of excellence throughout the organization.

Does this position require Patient Care? No

• Oversee the day-to-day operations of the hospital and department, ensuring all departments function smoothly and efficiently.
• Develop and implement operational strategies that align with the hospital's mission, goals, and long-term objectives.
• Identify and execute process improvement initiatives to enhance operational efficiency, reduce costs, and improve patient care outcomes.
• Develop and manage the operational budget, monitoring expenses, and ensuring financial performance aligns with targets.
• Ensure hospital and department operations comply with all regulatory requirements and maintain a safe environment for patients, staff, and visitors.
• Lead, mentor, and develop a team of managers and staff, promoting a culture of collaboration and continuous improvement.
• Manage relationships with vendors and negotiate contracts to ensure high-quality service delivery and cost efficiency.
• Stay updated on healthcare technologies and systems, implementing new tools to improve operational performance.
• Monitor key performance indicators (KPIs) and operational metrics, providing regular reports and recommendations to senior leadership.

Education

• Bachelor's Degree Healthcare Administration required
• Bachelor's Degree Business Administration required
• Bachelor's Degree Related Field of Study required
• Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Experience in healthcare operations or a related area 8-10+ years required
• Experience in management or leadership 5-7 years required

Knowledge,

Skills and Abilities

• In-depth understanding of hospital operations, healthcare regulations, and industry best practices.
• Proven ability to lead and inspire teams, drive change, and manage complex operations effectively, with excellent communication and interpersonal skills.
• Strong strategic planning skills with the ability to develop and execute long-term operational strategies.
• Expertise in analyzing operational data, identifying trends, and making data-driven decisions.
• Strong financial management skills, including budgeting, cost control, and financial analysis.
• Ability to think critically and solve complex operational challenges in a dynamic healthcare environment.

• Remote Type:
  Onsite
• Work Location:
  
  243-245 Charles Street
• Scheduled Weekly
  
  Hours:
  
  40
• Employee Type:
  Regular
• Work Shift:
  
  Day (United States of America)
• Pay Range: $ - $/Annual
• Grade: 9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package.

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums and bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth.

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender…