Patient Services Coordinator II — MGH Beacon Hill Primary Care

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Patient Services Coordinator II — MGH Beacon Hill Primary Care Boston, MA | Full-time, 40 hours | Day shift | Onsite Bring your organization, communication, and customer service skills to MGH Beacon Hill Primary Care. As a Patient Services Coordinator II, you’ll help create a welcoming, efficient experience for patients while supporting physicians, nurses, and clinical staff in a fast-paced practice environment.

What You’ll Do
• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer incoming calls, respond to routine questions, and triage messages to the appropriate clinical team member.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned.

What You’ll Bring
• Strong communication and customer service skills.
• The ability to handle confidential patient information with discretion.
• Excellent organization, attention to detail, and the ability to manage competing priorities.
• A collaborative approach when working with patients, physicians, nurses, and administrative colleagues.

Qualifications Education High  School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No Experience Office  experience 2-3 years required

Knowledge,

Skills and Abilities

- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.

- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.

- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.

- Managing one's own time and the time of others.

- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)
Department: MGH Beacon Hill Primary Care

Schedule:

Days, 40-Hours, Onsite Compensation:
The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits:
Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive,…