Practice Assistant Lead

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The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Be the go-to resource that helps keep a busy healthcare practice running smoothly while supporting an exceptional patient and staff experience.

We are seeking an experienced Practice Lead to serve as a key operational partner within our clinic. In this role, you'll help coordinate daily practice activities, support team members, optimize workflows, and collaborate closely with providers to ensure efficient operations and outstanding service delivery.

What You'll Do-Serve as a lead resource for administrative and clinical support staff, providing guidance, training, and day-to-day support.

-Help coordinate daily clinic operations to maintain efficient workflows and a positive patient experience.

-Partner with providers and care teams to manage patient flow and appointment coordination.

-Support the implementation and consistency of clinic policies, procedures, and best practices.

-Assist with onboarding and training of new team members and ongoing staff development.

-Address patient questions, concerns, and feedback in a professional and timely manner.

-Identify opportunities to improve operational efficiency and support practice goals.

Qualifications Associate's degree in Healthcare Administration or a related field required;
Bachelor's degree preferred.

Equivalent combinations of education and relevant healthcare experience may be considered.
3-5 years of experience in a healthcare setting.
2-3 years of experience serving in a leadership, lead, or supervisory capacity.

Strong communication, organization, and problem-solving skills.

Experience working with EHR systems and healthcare office technology.

Knowledge of medical terminology, billing, and coding processes.

Ability to manage multiple priorities in a fast-paced clinical environment.

Additional Job Details (if applicable)

Physical Requirements Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision
- Far Constantly (67-100%)Vision
- Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote Type Onsite Work  Location
45 Francis Street Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $21.73 - $31.02/Hourly Grade5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other…