Patient Advocacy Administrator, Patient Advocacy

Position Summary

Patient Advocacy Administrator – provides prompt and appropriate investigation and response to patients, families, and/or significant others who have concerns or questions, including the review, referral and resolution of complaints. Serves as a resource to staff for patient rights, advanced directives, problem resolution, and patient advocacy.

• Serve as liaison between patients, visitors and staff regarding commendation and concern.
• Investigate and respond to complaints and grievances regarding the care delivered.
• Act as mediator and facilitate family meetings as appropriate.
• Serve as a resource to staff for patient rights and problem resolution.
• Review and resolve complaints, including the CARe process (Communication, Apology and Resolution).
• Represent patient perspective on hospital committees.
• Identify trends in patient experience and collaborate with Risk, Quality, and Patient Safety to mitigate patient risk.
• Enter cases into the RL Solutions Feedback database.

• Education:
  
  Bachelor’s degree (or equivalent). Master’s in Public Health, Social Work, Nursing or Psychology preferred.
• Experience:
  
  2–3 years customer service experience; patient advocacy, nursing or social work preferred.
• Knowledge, Skills & Abilities:
  Excellent English communication skills (oral and written); bilingual skills a plus; excellent interpersonal skills; patient‑oriented demeanor; excellent listening skills; ability to diagnose problems, resolve conflict and develop practical solutions.

Compensation Range: $53,000.00 – $77,000.00. Includes benefits such as medical, dental, vision, pharmacy, discretionary annual bonuses, merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.

BMC is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please contact Talent Acquisition.