Imaging Services Reading Room Assistant

Schedule
:
Option of 9:00am - 5:30pm or 9:30am-6:00pm but flexible.

This position is onsite.

The Imaging Reading Room Assistant provides essential administrative and operational support within the Radiology Reading Room, working closely with radiologists, attending physicians, residents, students, and radiology staff to help ensure an efficient and accurate imaging workflow.

This role serves as a key point of coordination for the reading room, assisting with phone and communication needs, troubleshooting workflow issues, coordinating with providers and clinical teams, and ensuring radiology orders are complete, accurate, and aligned with the patient’s clinical indication.

The ideal candidate is highly detail-oriented, organized, responsive, and comfortable working in a fast-paced healthcare environment. This individual will proactively identify and resolve issues, communicate effectively with multiple teams, and follow orders through to completion to help support timely patient care and accurate radiology interpretation.

Under general supervision, this position supports clinic or office activities and provides administrative support for clinical providers. Assists with the work flow operations of the practice, maintenance of all documents and files, and project-oriented tasks. This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital’s revenue cycle process, clinic operations, and patient experience.

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.

• Bachelors Degree
• Hospital experience
• Medical Terminology
• Bilingual

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

• Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screen and read reports.
• Requires ability to hear instructions from physicians and other clinical or nursing staff.
• Some exposure to hazardous materials (blood, etc.).

• Good communications skills, both oral and written.
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple projects and prioritize tasks.
• Flexibility in work assignments.
• Knowledge of third-party billing.
• Ability to maintain confidential medical information.

This role focuses on providing administrative…