Administrative Assistant III, ENT

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Administrative Assistant III will be supporting two Head and Neck surgeons administratively and collaborating with administrative staff at Dana Farber Cancer Institute.

Location:

Beth Israel Deaconess Medical Center. The schedule will be Monday through Friday, 8:30am - 5pm. This role is 100% onsite. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

• Calendar management for surgoens
• Operating room schedule
• Continuity of care for transition for patients from Dana Farber

Provides administrative support to physicians in their clinical, academic, research and leadership roles.

• Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Schedules patient appointments and OR cases Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information appropriately and explains policies and procedures when necessary.
• Maintains physician's administrative and clinical calendars.
• Types correspondence, manuscripts and documents that may require complex formatting.
• Composes routine correspondence.
• Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system.
• Composes routine correspondence.
• Prepares and distributes materials for meetings and committees.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).

• High School diploma or GED required.
• Associate's degree preferred.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

• Written Communications:
  Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications:
  Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge:
  Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work:
  Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service:
  Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
• Ability to remain calm in stressful situations.