Digital Access Coordinator

Site:
Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence.

The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

• Contact patients identified via telephone or in clinical setting to assist in enrollment to Epic's MyChart (Patient Gateway). This may include patients with limited English proficiency (LEP).
• Train patients in digital health tools including but not limited to tablets, Patient Gateway, blood pressure cuffs, other patient generated health data tools
• Facilitate the dissemination and retrieval of patient tablets and patient generated health data tools
• Assist in preparing patients for their virtual visits. This may include orienting patients with Zoom, or other virtual visit technologies
• First level support for Patient Gateway, Tablet, or other digital tools
• Work closely with bilingual help desk colleagues to warmly hand off and / or receive patient inquiries
• Work closely with programs Digital is partnering with across the Enterprise to deliver on shared goals and strategies
• Creation of program documentation (ie staff training or patient facing materials)
• Assist in ongoing development of program. This includes ongoing surveillance and improvement of initiatives.
• Provide updates or other relevant information to designated physician office / facility staff
• Requires two days at Southern Jamaica Plain Community Health Center and two days at Brigham and Women's Phyllis Jen Center for Primary Care
• Other duties and responsibilities as assigned

• Bilingual/Multilingual in English and Spanish required
• 2-3 years customer service experience required
• Healthcare experience preferred
• Comfortability with technology and technology terminology
• Familiarity with Virtual Healthcare delivery and concepts a plus
• Flexibility in work location, mostly focused in greater Boston

• Strong commitment to customer service
• Strong intrapersonal skills and communication skills given focus of initiative
• Ability to learn and quickly adapt as the program develops
• Excellent coordination skills given various logistical components of program
• Ability to prioritize and resolve critical issues efficiently and effectively
• Train clinic staff on basic digital health tools and workflows while collaborating effectively across multidisciplinary teams to ensure coordinated patient support
• Experience with Microsoft Office applications
• Ability to work independently
• Ability to flex within a dynamic organization/policy environment

• 2 days/wk onsite at Southern Jamaica Plain Health Center and 2 days/wk at Brigham and Women's Phyllis Jen Center for Primary Care
• 1 day/wk Remote
• Eastern Business Hours
• Remote work must be done in a secure, HIPPA compliant workspace

Hybrid

640 Centre Street

40

Regular

Day (United States of America)

$19.81 - $28.30/Hourly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer…