Event Sales & Services Manager

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Event Sales & Services Manager is responsible primarily for booking and detailing of events up to 75 people. Additionally handling all planning details for room blocks and events that have been confirmed by the Event & Group Sales teams. They will proactively communicate with clients to plan all necessary details for in house room blocks and events, in accordance with contractual agreements and hotel policies.

He/she will conduct all communication and business with the highest standard of luxury. The Event Sales & Services Manager will also contribute to administrative and office responsibilities as assigned in an effort to support the operations of the Sales and Catering departments.

• Meet and exceed monthly event sales booking goal by responding quickly to all inquiries, developing key accounts, prospecting key sources to develop market based on assigned deployment.
• Conducts tours of the hotel event space and guestrooms; entertains as necessary during planning stages and otherwise as appropriate.
• Per assigned deployment, discusses rooms and catering requirements for assigned market segments, calculates costs, negotiates price and prepares sales proposals and agreements, suggests menu modifications in response to customer needs, and up sell services and resources to clients whenever possible.
• Manages all logistics for events booked directly and effectively acts as the liaison to the various hotel departments to ensure top execution.
• As assigned, establishes client base of organizations, associations, social and corporate businesses through direct outside and inside sales effort.
• Present for client events at the hotel to insure a smooth delivery of arrangements
• Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction within 24 hours.
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company and department sales and catering policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
• Meet or exceed set food and beverage goals through upselling and flexible scheduling
• Assist in the preparation of required reports in a timely manner.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Be present throughout on‑site programs, sometimes occurring on weekends or evenings.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review meeting planner evaluations with the Director of Catering to ensure that issues receive follow‑up.
• Maintain and participate in an active catering sales solicitation program as requested.
• Management of assigned confirmed groups and events.
• Contact clients and confirm program, dates, times, event space requirement, expected attendance and other pertinent details.
• Assist clients with guest room reservations, accounting procedures, food and beverage selections, audiovisual needs, equipment rental, vendor referrals, transportation, recreational activities, and any other assistance needed.
• Maintain pricing integrity and propose upscale menus for all groups.
• In a timely manner per standards, prepare Event Orders for all events, prepare group resumes and work with all departments of hotel involved in execution of respective events. Coordinate accurate, up to date…