Assistant Housekeeping Manager

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Overview

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration-where every day is a first.

The Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Responsibilities

* Maintain a warm and friendly demeanor at all times.

* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

* Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.

* Motivate, coach, counsel, and discipline all housekeeping personnel according to Highgate Hotel SOP's.

* Carry a phone with a Relay option at all times. Operate mobile phones and Relay / radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.

* Maintain access to Alice at all times, monitor team progress, and report maintenance issues through proper communication.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

* Attend weekly staff meetings and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.

* Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.

* Assist in maintaining and controlling all housekeeping equipment.

* Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.

* Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).

* Ensure consistency with departmental opening and closing procedures.

* Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.

* Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.

* Ensure guest privacy and security through correctly following Highgate Hotel procedures.

* Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.

* Conduct pre-shift meetings for Room Attendants and House Attendants.

* Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Participate in M.O.D. coverage as required.

* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Practice safe work…