Assistant Housekeeping Manager

Overview

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

The Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

The Atlas Hotel is located in US-MA-Boston at The Atlas property. Compensation ranges from USD $65,000.00/Yr. to USD $70,000.00/Yr. with Yearly compensation type.

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle and develops a diverse portfolio of lifestyle hotel brands and independent hotels and resorts.

Overview of Highgate Hotels:

• Maintain a warm and friendly demeanor at all times.
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
• Motivate, coach, counsel, and discipline all housekeeping personnel according to Highgate Hotel SOPs.
• Carry a phone with a Relay option at all times. Operate mobile phones and Relay / radios efficiently and professionally in communicating with hotel staff. Ensure proper radio etiquette within the department.
• Maintain access to Alice at all times, monitor team progress, and report maintenance issues through proper communication.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting rooms, etc.
• Attend weekly staff meetings and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain a regularly scheduled cleaning program (e.g., floor care, hard cleaning, mattress flipping) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Ensure consistency with departmental opening and closing procedures.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
• Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
• Ensure guest privacy and security through correctly following Highgate Hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for Room Attendants and House Attendants.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Participate in M.O.D. coverage as required.
• Comply with Highgate…