Conference Services Manager - Langham, Boston

Conference Services Manager - The Langham, Boston

United States

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Catering Sales team to drive for service excellence and the financial success of The Langham, Boston, by focusing primarily the conference and social markets while in alignment with the culture and values of Langham Hospitality Group.

Key Responsibilities:

• Manage the complete detailing process for all definite group and catering events, including menu planning, conference room set‑ups, audiovisual coordination, issuance of Banquet Event Orders (BEOs), collection of guarantees, communication of changes, and distribution of group resumes, VIP details, client introductions, and rooming lists—while consistently maximizing revenue opportunities.
• Build strong client relationships through highly personalized service, partnering with the Sales Manager to cultivate repeat and referral business.
• Oversee all billing‑related functions once business is confirmed, including pre‑payments, commissions, and final billing coordination.
• Participate in daily BEO meetings, daily catering meetings, weekly sales meetings, group pick‑up reviews, and resume meetings.
• Serve as the primary point of contact throughout the planning process and onsite, coordinating pre‑ and post‑conference meetings, conducting in‑house group checks, and introducing clients to key operational partners supporting their program.
• Proactively upsell clients to enhance the overall event experience, increase average checks, and drive incremental revenue through in‑house dining and outlet utilization, including Private Kitchen and restaurant venues.
• Maintain clear, consistent, and transparent communication between clients, hotel departments, and external partners to ensure expectations are aligned and services are flawlessly delivered, resulting in a memorable “wow” guest experience.
• Support the Conference Services team in maintaining accurate forecasts and ensuring timely, precise BEO distribution.

Attend site visits and client entertainment appointments alongside the Sales Manager, as needed.

Qualifications:

• Minimum 1‑3 years of experience in one of the following fields: luxury hotel, hotel conference services, market, hotel revenue management/distribution.
• Proficient in Delphi, Outlook, Word, Excel.
• Due to the cyclical nature of catering, the work schedule may vary to reflect the business needs of the hotel/clients.
• Legally authorized to work in the United States.