Office Services & Hospitality Site Manager

Office Services & Hospitality Site Manager page is loaded## Office Services & Hospitality Site Manager remote type:
Onsite:
Work in Office Full-Time locations:
USA-BOSTON-MA-1 INTERNATIONAL PL, 40TH FLtime type:
Full time posted on:
Posted Todayjob requisition :
R0033407

It's fun to work at a company where people truly believe in what they are doing!
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* Job Description:

** Job Description# We are seeking a dynamic, solutions-oriented Office Services & Hospitality Site Manager. In this role you will be responsible for overseeing the daily operations of a small team in a prestigious law firm located in the financial distrisct. This working manager and staff provide elevated concierge-style hospitality support, catered event support, and general office services. General office services include printing, mail distribution, and reception relief.

This role is responsible for smooth, efficient, and professional support of all client meetings and events, and hospitality tasks. Will also be responsible for the supervision of all employees at the site, including recruiting, training, scheduling, payrolling, counseling, and development of their professional skills. This individual must bring a confident, collaborative leadership style and the ability to earn trust and respect from both their team and the client.

The ideal candidate is someone who thrives under pressure, communicates with clarity and professionalism, and brings a proactive, “ownership” mentality to their work. Success in this role requires the ability to navigate high expectations and shifting priorities with grace, while maintaining strong service standards and a positive, composed presence.
** Essential

Job Responsibilities
*** Lead and manage a team providing high-quality office and hospitality services
* Provides excellent client elevated concierge-style hospitality support to all end-users at the site.
* Build positive relationships with client stakeholders, earning confidence through responsiveness, insight, and professionalism
* Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals
* Foster a culture of accountability, respect, and high performance among staff
* Implement operational improvements and resolve challenges quickly and diplomatically
* Serve as the go-to on-site leader, balancing assertiveness with tact
* Serves as the principal liaison between GBTS, the client’s administration, and the on-site team
* Hires, trains, manages, and evaluates all personnel assigned to the site
* Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime
* Recruits and interviews potential GBTS candidates for available positions at the site
* Compiles, collects, and reports all data necessary to provide the client with monthly management reports
* Displays high ethical standards, integrity, work ethic, and loyalty
** Job Requirements
*** Bachelor’s Degree or equivalent years of directly relevant work experience.
* A minimum of 3 years of client service-oriented experience in the hospitality field or setting.
* Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire teams to deliver consistently high-quality guest service while operating independently.
* Ability to function with a high level of patience, tact, and diplomacy in handling any complaint and/or situation.
* Working knowledge of Microsoft products including but not limited to Outlook, PowerPoint, Word, and Excel.
* Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
* Strong initiative required; ability to work independently with minimal direct supervision.
* Flexibility to adjust work schedule to manage client events as needed, including some evenings and/or weekends.
* Ability to lift or move 40 lbs. or greater
* Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
* Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is $65,000 to 80,000 USD per year and may be…