Jazz Urbane Cafe - Service Manager

Jazz Urbane Cafe – Service Manager

Location:

Boston - Roxbury

Posted on February 17, 2026

Report to: CEO / Managing Partner

Job Class:
Exempt

Employment Type:

Full-time

Base Pay: $75,000 to 80,000/year

The Service Manager provides key support to both the operations team and hourly staff. This role ensures smooth daily operations, handling everything from guest inquiries and vendor coordination to effective floor management and delivering outstanding experiences for both guests and employees. This manager should be able to inspire and guide others towards achieving goals, and is entrusted with making confident day‑to‑day decisions when engaging with guests, service teams, or other departments.

• Prepare and organize the restaurant and venue for each day’s operation.
• Address and resolve guest concerns to maintain a welcoming environment.
• Schedule hourly front‑of‑house team members.
• Check the property daily for cleanliness and maintenance issues, reporting needs to upper management as required.
• Offer hands‑on support during shifts, oversee daily floor operations including server section assignments, sidework, adherence to service standards, and upholding the space’s cleanliness.
• Complete cash handling duties: opening tills, safe counts at midday and end‑of‑day drops, as needed.
• Manage daily pre‑service meeting notes to ensure ongoing training of food, beverage and service staff, new products, policies & procedures, plus run of show.
• Keep promotional materials, comment cards, and check presenter inserts stocked.
• Assist with interviewing, hiring, training and coaching hourly staff when needed.
• Monitor door team staffing based on ticket sales and make appropriate cuts.
• Manage the exposure of our internal and artist merch on nights of shows.
• Ensure the proper facilitation of artist payment on the night of the show and their overall happiness with the venue.

• Previous experience managing in high‑volume, fast‑paced restaurants or similar settings.
• Exceptional hospitality and guest service abilities.
• Strong organizational talents, attention to detail, and a dedicated work ethic.
• Excellent people skills: able to collaborate within a team or work independently.
• Capable of receiving instructions and communicating professionally and clearly.
• Physically fit to meet job demands, including standing for long periods, kneeling, bending, climbing stairs, and lifting up to 50 lbs.
• Able to work efficiently during busy periods so that all guests receive proper service and operational tasks are promptly completed.
• Willing to work flexible hours, including days, nights, weekends, and holidays.
• Technical proficiency in Microsoft Windows; experience with Toast POS is valuable.
• Knowledge of practices and procedures of on‑premise events.
• Proven revenue and budget management skills.
• Professional and effective interpersonal, leadership, and communication skills, both written and oral.
• Appreciation and general understanding of the music, food, and wine business.
• Ability to work flexible schedule including nights, weekends, holidays if needed due to events.

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