Maintenance Technician Boston, Massachusetts

Kasa is the leading tech‑enabled hotel and apartment hotel brand and manager. We have built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high‑quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We take the best that hotels and short‑term rentals had to offer and created a new class of hospitality that is well‑priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI‑driven pricing, and data‑driven decision‑making to optimize revenue and improve guest experiences.

Time Commitment: approximately 32‑40 hours

Anticipated

Schedule:

Flexible – including nights, weekends, and holidays.

The Property Operations Associate (Maintenance Focused) is an on‑site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Associate you are an important part of the Boston market, supporting efficient and successful operations for the 6 Hamilton building. You will be the face of Kasa during the guest’s stay, interacting with guests face‑to‑face, providing assistance and recommendations, and addressing any concerns that arise.

You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in‑person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well‑maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and ensuring they are ready in time for check‑in.

Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost‑effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning and strategizing for next‑day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations.

A typical schedule for this role is based on business needs in your market, sometimes including nights, weekends, and holidays, as we are in the hospitality industry. While you are not “on‑call 24/7” for this job, during emergencies you will get a call and if you’re available, we compensate above state requirements with a minimum of 2 hours overtime on defined days off or after working hours.

We’re building a tech‑enabled global hospitality brand that unleashes the potential of livable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

• Think Like an Owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction by maximizing operating profit per unit.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high‑quality standards through proactive improvements and effective collaboration with external partners.
• Reliable: Arrive to work on time and welcome the opportunity to work nights and weekends.
• Collaborative: Work effectively with leadership and peers to meet goals and contribute to ideas that deliver operational and experiential improvements for the department.
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to resolve guest‐stated and unstated needs swiftly and successfully.
• Change Agent: Support tactical execution of change management efforts to implement new processes, tools, or technology, including communication plans and training development.
• Process Minded: Execut…