First Assistant General Manager; Director of Operations

First Assistant General Manager (Director of Operations)

Guest Service Operations

Director

Full-time

Yearly US Dollar (USD) pay basis

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style’s relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand‑new hotel experience.

And you are the key to bringing it to life.

• Lead and manage the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
• Oversee the housekeeping, front office and food & beverage departments to ensure high-quality guest service and teamwork.
• Handle purchasing, accounts payable/receivable, and payroll submission for the property.
• Participate in the interviewing, hiring, and disciplinary processes for new associates.
• Maintain asset protection and property readiness through rigorous quality assurance.

• Minimum of six years of management and supervisory experience in the service industry (hotel experience strongly preferred).
• 1–2+ years of experience working in a guest‑service–oriented food & beverage establishment.
• Intermediate proficiency in Word and Excel.
• Excellent verbal and written communication skills.
• Strong organizational, project‑management and detail‑orientation skills with the ability to multi‑task and meet varied deadlines.
• Strong interpersonal skills and a can‑do, positive attitude.
• Ability to work with minimal supervision.
• Salary range: $95,000 – $114,000 plus Incentive Plan

Competitive benefits package and opportunities for professional growth within the Hyatt portfolio.