Front Desk Lead; Boston and suburbs

WE ARENFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

The pay for this full-time position is $20.00 to $23.00 per hour.

A typical day as one of our site supervisors…

As an NFC Amenity Site Supervisor, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Site Supervisors are the backbone of our operations and work alongside our area leadership team to manage and support the on‑site staff. Ultimately, your priority is to make our residents feel at home by showing genuine sincerity and appreciation, and by fostering a culture of teamwork with your coworkers.

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high‑level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, and overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• The Lead is responsible for supporting the Area Director in effectively training staff.
• The Lead should actively contribute suggestions for enhancing the property.

• A long list of discounts and benefits is available to all employees.
• Cellphone and other reimbursements are available for some applicable positions.
• State‑required healthcare benefits are available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
• Start earning generous paid time off on your first day.
• Career Development:
  We have many training courses in our NFC University that you can take to further your career while working with us.
• Short‑Term Disability Income is offered to qualifying employees in applicable areas.

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Detail‑Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills

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We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US.

Re‑hire eligibility for former employees is determined by past employment performance and/or status.

As of the date of this ad, the pay is $20-$23 per hour. It has previously been listed at $20.00 per hour.