Front of House Manager

Patrice & Associates Franchising LLC is one of the largest operations in hospitality recruiting, representing a wide array of reputable corporate chains, restaurants, hotels, and hospitality brands. Established in 1989, the company specializes in connecting qualified candidates to rewarding roles in areas such as catering, private clubs, hotel management, and more. With a vast network of recruiters and thousands of partnerships, Patrice & Associates maintains a strong presence in the industry.

The organization services both new and established companies, with roles ranging from operations management to executive-level positions.

This is a full-time, on-site role for a Front of House Manager located in Greater Boston. The Front of House Manager will oversee daily operations to ensure an exceptional guest experience, manage front-of-house staff, and handle scheduling and training. Responsibilities include maintaining high standards of customer service, resolving guest concerns, implementing operational procedures, and collaborating with the Food & Beverage team to enhance service.

The manager will also be expected to perform sales functions to help meet overall business goals, including upselling and building customer loyalty.

• Strong Communication and Customer Service skills to engage with guests and team members effectively
• In-depth knowledge of Food & Beverage operations
• Experience in Training and supervising staff to maintain operational excellence
• Sales skills to promote services and achieve revenue goals
• Proven leadership and organizational abilities to manage teams and workflows
• Keen attention to detail and ability to maintain high-quality standards
• 10+ years' experience in full-service restaurant environment highly desirable
• Associate's degree in hospitality management or related field