Front Desk Agent - Courtyard Copley Square

Overview

Front Desk Agent - Courtyard Copley Square

88 Exeter St, Boston, MA 02116, USA

Posted Friday, August 4, 2023 at 4:00 AM

Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as Front Desk Agent at Courtyard Copley Square. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Process all guest check-ins by confirming reservations.
• Assigning rooms, and issuing and activating room keys.
• Process all payment types such as room charges.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.

• Previous hotel experience is highly preferred.