Engineering Manager

Overview

The Engineering Manager is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel.

• Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
• Create, approve and post all Engineering staff schedules according to Highgate Hotel standards.
• Create and adhere to annual budget for department.
• Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
• Ensure the hotel is in compliance with all local, state and federal laws.
• Create and implement a preventative maintenance program for all hotel equipment.
• Follow up on all service recoveries that related to the engineering deficiencies until completion.
• Ensure that the overnight engineers complete their nightly task checklist by conducting walkthroughs.
• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
• Assist as necessary with special projects and renovations.
• Actively participate in energy conservation programs.
• Ensure compliance with the Americans Disabilities Act (ADA).
• Administer all vendor contracts controlled by the engineering department.
• Support and participate in all Highgate Hotel programs.
• Lead and participate in Highgate Hotel Safety Committee.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Long hours and overnights sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/ or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Travel related to company business sometimes required.

• At least 1 year of facilities management experience in a hotel. Luxury preferred, union experience preferred and older building experience preferred.
• High school diploma or equivalent required.
• HVAC, electrical, plumbing, boiler operations and general maintenance skills required.

USD $80,000.00 – $82,000.00 per year.

The Newbury Boston at One Newbury Street, Boston, MA.