Valet Attendant Hotel Indigo Boston

SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This role includes parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pickup of guest luggage (where applicable) during arrival and departure.

• Maintains a pleasant, friendly and professional demeanor with all guests, coworkers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%)
• Uses the salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%)
• Assists guests with directions, taxis, reservations, and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to approved locations. (10%)
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information, including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking a vehicle.
  
  Calculates and collects revenue for vehicles when needed. (35%)

• Education:
  
  High school diploma or general education degree (GED).
• Licensure:
  Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable).
• Work Experience:
  
  One (1) month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge:
  Principles and processes for providing customer and personal services.
• Skills:
  
  Ability to read and write standard English; read and comprehend simple instructions, correspondence, and memos; write simple correspondence; present information in one‑on‑one and small group settings; perform basic arithmetic (addition, subtraction, multiplication, division with American currency); understand 24‑hour and military time; understand applicable rates; operate a manual transmission; perform parallel parking.

The hourly base pay range is $15.50–$16.50 per hour plus tips.

Flexible hours.

• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• 401(k) retirement savings plan enrollment.
• Eligibility depends on classification, length of employment, and hours worked; seasonal and temporary roles are not eligible for these benefits.

The job is routine, follows established practices and procedures, and decisions are made within operational instructions and departmental guidelines. Errors in judgment could affect the smooth operation of the department. The employee has control only over available resources.

Requires sitting or standing for extended periods, occasional lifting up to 100 pounds, walking, climbing stairs, balancing, reaching, and may involve outdoor work in extreme heat or cold. Travel up to 5% of time is required.

Towne is an affirmative action, equal opportunity and E-Verify participating Employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at  or (844) 869‑6375.