Banquet & Events Manager

Compensation Type

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston’s first‑of‑its‑kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand‑new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

• Prepare, review, and finalize all Banquet Event Orders (BEOs) in alignment with client requirements and internal operational standards.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours via telephone and written correspondence.
• Create, manage, and update rooming lists and VIP lists as required for group business.
• Coordinate all event logistics from turnover through execution, ensuring accurate communication of timelines, setups, and requirements across all departments.
• Maintain up-to‑date knowledge of meeting room setups, capacities, and sleeping room configurations to support event planning and execution.
• Maintain trace file as needed.
• Work closely with Sales Managers and Meeting Planners to ensure seamless transition from contract to execution.
• Act as a primary point of contact for clients during the planning and execution phases of events.
• Conduct pre‑convention and pre‑event meetings with clients and internal teams to confirm all event details.
• Maintain ongoing client communication and follow‑up to ensure satisfaction and identify opportunities for repeat business.
• Oversee all aspects of the daily operation of the hotel’s banquet operation.
• Supervise all hourly banquet associates.
• Prepare and conduct banquet department personnel interviews and follow hiring procedures according to Highgate Hotel International SOP's.
• Respond to guest complaints in a timely manner.
• Work closely with Sales Managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention in the banquet operation.
• Ensure preparation of required reports, including (but not limited to) payroll, revenue, employee schedules, quarterly action plans.
• Monitor quality of service in banquet operations.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOP’s.
• Ensure compliance with requisition procedures.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Understand and be able to prepare payroll and tip distribution.
• Actively be involved in and/or conduct departmental and hotel training to maintain standards of service.
• Coordinate all banquet‑related food and beverage requirements with the appropriate departments.
• Keep kitchen informed of accurate counts for plating.
• Review menu/service with sales managers and banquet chef.
• Maintain up to date details on banquet functions and communicate to supervisors.
• Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
• Make personal contact with guests…