Reception Agent

Reception Agent

Location:

Boston, MA. Compensation: USD $28.00–$31.00 per hour. Type: hourly.

Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration – where every day is a first. The Reception Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Greet and welcome all guests approaching the Front Desk in accordance with The Atlas Hotel standards.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Answer inquiries from guests and assist with reservations for local restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions.
• Be familiar with all in‑house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting SOP.
• Be familiar with hospitality terminology.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
• Answer telephone console.
• Respond to calls from the intercom system and grant access at the service entrance.
• Assist Front Office team with set up and take down for lobby activations (coffee, tea, games, etc.).
• Operate Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the hotel.
• Report maintenance issues in Alice and to MOD.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system including but not limited to Opera, Alice, Inn Spire, Rest, Relay, Bounte, and any additional systems required by management.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs including upsells and upgrades.
• Store luggage for arrivals and departures with luggage tags, as needed.
• Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, exercise room, etc.), according to Forbes Standards. Inspect guest's room to ensure it is in order and that supplies are adequate.
• Assist with delivering packages, mail and messages to guests and meeting rooms, log in Bounte.
• Fluff pillows in lobby area as per The Atlas Hotel Style Guide.
• Maintain a clean, organized work area.
• Communicate and collaborate consistently with the Sales, Housekeeping, Reservations, and Accounting teams to ensure smooth operations.
• Stay up to date by regularly reading emails and keeping informed of all hotel‑ and guest‑related updates.
• Follow emergency procedures and assist as described.
• Use the Alice application to report Housekeeping and Maintenance issues.
• Ensure outstanding overall guest satisfaction.
• Protect guest privacy and security by following Highgate procedures.

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Service experience preferred.
• Flexible and long hours sometimes required.
• Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet…