Banquet & Events Manager

Banquet & Events Manager

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

The Banquet & Events Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business.

The Banquet & Events Manager is responsible for assisting in the management of all aspects of the operation of the Banquet department, and for assisting in ensuring successful events and functions in banquet operations. He/she is responsible for reducing employee turnover;
Maintaining revenue and payroll budgets; and meeting budgeted productivity while keeping quality consistently high. The Banquet & Events Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

• Prepare, review, and finalize all Banquet Event Orders (BEOs) in alignment with client requirements and internal operational standards.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours via telephone and written correspondence.
• Create, manage, and update rooming lists and VIP lists as required for group business.
• Coordinate all event logistics from turnover through execution, ensuring accurate communication of timelines, setups, and requirements across all departments.
• Maintain up-to-date knowledge of meeting room setups, capacities, and sleeping room configurations to support event planning and execution.
• Maintain trace file as needed.
• Work closely with Sales Managers and Meeting Planners to ensure seamless transition from contract to execution.
• Act as a primary point of contact for clients during the planning and execution phases of events.
• Conduct pre-convention and pre-event meetings with clients and internal teams to confirm all event details.
• Maintain ongoing client communication and follow-up to ensure satisfaction and identify opportunities for repeat business.
• Oversee all aspects of the daily operation of the hotel's banquet operation.
• Supervise all hourly banquet associates.
• Prepare and conduct banquet department personnel interviews and follow hiring procedures according to Highgate Hotel International SOP's.
• Respond to guest complaints in a timely manner.
• Work closely with Sales Managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention in the banquet operation.
• Ensure preparation of required reports, including (but not limited to) payroll, revenue, employee schedules, quarterly action plans.
• Monitor quality of service in banquet operations.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOP's.
• Ensure compliance with requisition procedures.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Understand and be able to prepare payroll and tip distribution.
• Actively be involved in and/or conduct departmental and hotel training to maintain standards of service.
• Coordinate all banquet-related food and beverage requirements with the appropriate departments.
• Keep kitchen informed of accurate counts for plating.
• Review menu/service with sales managers and banquet chef.
• Maintain up to date details on banquet functions and communicate to supervisors.
• Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
• Make personal contact with guests and assist them with any requests.
• Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.
• Requisition…