Conference Planner

Job Summary

Flik Hospitality Group – Salary: $68,000 - $70,000 per year.

As a Conference Planner, you will be responsible for Guest Services at the Harvard Conference Center, ensuring guests’ needs are met with a high level of customer service.

• Plan and communicate the expressed needs of customers to all departments.
• Work closely with the Sales Training Department to arrange and reserve space for trainings/meetings, and keep abreast of changes, additions, and customer comments.
• Act as a liaison between the Conference Center and all customers.
• Prepare all group service orders using room reservation software.
• Collaborate with the Audio Visual & Conference Services Departments to ensure room set‑ups, A.V. needs, and special requests are met.
• Collaborate with the Food & Beverage Department for food quality, menu maintenance, and customer feedback assessment.
• Assist the General Manager in analyzing all aspects of the Training Center operation and reporting on any issues.
• Assist the General Manager in creating quarterly Operational Review reports, including PowerPoint slides and compiling data from the space management system.

• Bachelor’s degree preferred but not required if you have related conference services experience.
• At least two years of hotel or conference center experience.
• Knowledge of current industry trends.
• Superior quantitative, oral, and written communication and problem‑solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

All qualified applicants, including those with a criminal history, will be considered for employment in a manner consistent with all applicable federal, state, and local laws, including the relevant Fair Chance Ordinances.

Applications are accepted on an ongoing basis. This position is not closed.