Banquet & Events Manager

Banquet & Events Manager

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston’s first‑of‑its‑kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership. Join us at the ground floor of this brand‑new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

The Banquet & Events Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high‑quality products and service levels. He/she is expected to market ideas to promote business. The manager also assists in the management of all aspects of the operation of the Banquet department, assists in ensuring successful events and functions, reduces employee turnover, maintains revenue and payroll budgets, and meets budgeted productivity while keeping quality consistently high.

The Banquet & Events Manager acts as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

• Prepare, review, and finalize all Banquet Event Orders (BEOs) in alignment with client requirements and internal operational standards.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours via telephone and written correspondence.
• Create, manage, and update rooming lists and VIP lists as required for group business.
• Coordinate all event logistics from turnover through execution, ensuring accurate communication of timelines, setups, and requirements across all departments.
• Maintain up‑to‑date knowledge of meeting room setups, capacities, and sleeping room configurations to support event planning and execution.
• Maintain trace file as needed.
• Work closely with Sales Managers and Meeting Planners to ensure a seamless transition from contract to execution.
• Act as a primary point of contact for clients during the planning and execution phases of events.
• Conduct pre‑convention and pre‑event meetings with clients and internal teams to confirm all event details.
• Maintain ongoing client communication and follow‑up to ensure satisfaction and identify opportunities for repeat business.
• Oversee all aspects of the daily operation of the hotel’s banquet operation.
• Supervise all hourly banquet associates.
• Prepare and conduct banquet department personnel interviews and follow hiring procedures according to Highgate Hotel International SOPs.
• Respond to guest complaints in a timely manner.
• Work closely with Sales Managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinate and monitor all phases of Loss Prevention in the banquet operation.
• Ensure preparation of required reports, including payroll, revenue, employee schedules, and quarterly action plans.
• Monitor quality of service in banquet operations.
• Ensure compliance with all local liquor laws, and…