Shuttle Driver

Overview

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park customer vehicles or retrieve valet‑parked vehicles in a timely and courteous manner, using claim tickets to ensure appropriate delivery. Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility, ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Hotel experience preferred.
• MA DOT card.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks, and to identify specific airline/customer pickup and drop‑off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, public, etc.

Salary Range: $27.50 – $27.50 Hourly

Tip/Service Charge Eligible:
No

Discretionary Performance Bonus Eligible:
No

HEI Hotels and Resorts provides a comprehensive benefit program that offers physical, mental and financial wellness options. For physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross‑Blue Shield and Vision insurance programs through Eye Med. Our Vacation, Sick and Holiday programs allow you to rejuvenate with time off. Pet insurance is available through the ASPCA.

Financial wellness includes Supplemental, Spousal and Child Life insurance, Short and Long‑Term Disability plans, a 401(k) Savings Plan with matching funds, and discounts through our ‘You Decide’ and Hotel Room Discount programs. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts:
It is unlawful in Massachusetts to require or administer a lies‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.