Front Desk Associate

Job Description

We are currently looking for a Front Desk Associate to join our team. As the initial point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.

• Warmly greet and welcome guests in a professional manner
• Efficiently check guests in and out
• Address guest inquiries, requests, and complaints promptly and courteously
• Assist guests with reservations and provide information on hotel services and amenities
• Operate the hotel switchboard, answer incoming calls, and direct calls to appropriate departments
• Process payments and maintain accurate guest accounts
• Maintain the cleanliness and organization of the lobby area at all times
• Complete nightly audit report

• Previous experience in guest services or hotel management is preferred
• Strong customer service skills with a friendly and approachable demeanor
• Excellent phone etiquette and communication skills
• Ability to speak multiple languages is a plus (Bilingual/Multilingual)
• Proficient in managing guest relations effectively and efficiently
• Familiarity with front desk operations and hotel procedures

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Cell phone reimbursement

• Weekday
• Evening shift
• Weekends
• Overnights

Job Type: Full-time, Part-time

Work setting:
In-person

Experience:

Hotel experience: 1 year (Required)

Ability to Commute:
Boston, MA 02114 (Required)

Ability to Relocate:
Boston, MA 02114:
Relocate before starting work (Required)

Work Location:

In person