General Manager

Hotel Name: The Bostonian Hotel Boston

Location: Onsite – Boston, MA

Salary Range: $175,000 - $210,000

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

The General Manager serves as the strategic and operational leader of the Millennium Bostonian Hotel, overseeing every aspect of hotel performance while cultivating an exceptional guest experience and an engaging workplace culture.

This executive leadership role is responsible for driving financial performance, operational excellence, guest satisfaction, and associate engagement across all departments. The General Manager works closely with corporate leadership, ownership, and department leaders to execute strategic initiatives, achieve business objectives, and ensure the hotel consistently delivers outstanding results.

As the leader of a unionized hotel
, the General Manager will foster positive labor-management relationships while ensuring compliance with all applicable Collective Bargaining Agreements, employment laws, and company policies.

As General Manager, you will:

• Lead the overall vision, strategy, and operational success of the hotel.
• Inspire a culture focused on exceptional guest experiences, accountability, and continuous improvement.
• Drive financial performance while maximizing revenue and profitability.
• Build strong relationships with ownership, corporate leadership, guests, community partners, and union representatives.
• Create an environment where associates feel valued, supported, and empowered to succeed.

Executive Leadership

• Provide strategic leadership for all hotel operations, ensuring alignment with company objectives and brand standards.
• Lead, mentor, and develop the Executive Committee and department leaders.
• Foster a culture of collaboration, accountability, engagement, and operational excellence.
• Establish short- and long-term business strategies that support sustainable growth.
• Serve as the hotel's primary representative with ownership, corporate leadership, and community stakeholders.

Hotel Operations

• Direct all operational departments, including Rooms, Food & Beverage, Engineering, Housekeeping, Security, Sales & Marketing, Finance, and Human Resources.
• Ensure consistent execution of company policies, operating procedures, and luxury service standards.
• Monitor operational performance through established metrics and implement continuous improvement initiatives.
• Oversee capital improvement projects, renovations, and property enhancements.
• Lead service recovery efforts to…