Conference Services Manager

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The hotel’s 215 spacious guest rooms and suites feature floor‑to‑ceiling windows with views across the city. Other amenities include The Wellness Floor, a five‑star urban spa destination; chic restaurants including brunch hotspot One+One;
Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boast unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

Four Seasons Hotel One Dalton Street, Boston is currently looking for a Conference Services Manager. The role coordinates all requirements for various conference groups booked by the Sales Department, enforces the terms of sales agreements, guides meeting planners through the planning process, communicates client needs to all departments, and ensures successful execution and client satisfaction.

• Negotiate with clients using creative and attractive menu presentations and event proposals to maximize revenue while fulfilling contractual responsibilities.
• Coordinate with the Sales Department and Catering to ensure proper utilization of function space and maximize revenues.
• Finalize the requirements of confirmed bookings, upsell where appropriate, and maintain effective written and personal communication with all departments.
• Maintain an active trace/follow‑up system and ensure accuracy of banquet checks and bill review on completion of events.
• Supervise the execution of banquet events and review all function space with the banquet manager or head house attendant.
• Plan and participate in meetings with hotel staff and clients, including morning operations briefings, conference services briefings, resume meetings, banquet event order meetings, sales meetings, pre‑convention meetings, bi‑monthly board of operations, planning visits, and menu tastings.
• Comply with Four Seasons standards for conference services, work harmoniously with co‑workers, and make timely decisions that balance client needs with financial, safety, and staffing goals.
• Find solutions to challenges that arise during on‑property groups and promptly inform the Director of Conference Services and Planning Committee of any issues or unusual matters.
• Maintain knowledge of hotel facilities, capacities, and meeting space dimensions and basic operational needs of all operating departments.

• Bachelor’s Degree (CMP Certification preferred).
• 2 to 3 years of experience directly related to hotel conference services.
• Excellent reading, writing, and oral proficiency in the English language.
• Strong selling and interpersonal skills.
• High level of creativity and attention to detail.
• Ability to handle multiple tasks and make decisions in a fast‑paced, client‑driven environment.
• Ability to work long and irregular hours, weekends, and evenings.
• Strong negotiation, organization, delegation, and pressure‑management skills.
• Basic knowledge of audio‑visual equipment and Internet technology (helpful).

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for…