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Front Desk Leader — Guest Experience Director
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-19
Listing for:
InterContinental Hotels Group
Full Time
position Listed on 2026-07-19
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Management, Hospitality & Tourism
Job Description & How to Apply Below
Inter Continental Boston is seeking a Front Desk Manager to lead the front office team, including concierge, uniform services, and Instant Service. The role requires a Bachelor's degree in Hotel Management/Business Administration and at least 3 years in Front Office/Guest Service with supervisory responsibilities.
Fluent English is required; additional languages are a plus. You will manage day-to-day operations, set departmental goals, monitor guest satisfaction, and collaborate with Revenue,
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