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Front Office Ops Leader — Guest Experience & Revenue
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-28
Listing for:
Highgate Hotels, LP
Full Time
position Listed on 2026-07-28
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Management
Job Description & How to Apply Below
The Newbury Boston, operated by Highgate Hotels, seeks an Assistant Director of Front Office to oversee front desk operations, guest services, and communications. The role focuses on maximizing room revenue and occupancy while delivering exceptional guest experiences in a luxury setting.
Responsibilities include staff coaching, recruitment, meetings, and adherence to Highgate SOPs. Candidates should have luxury hotel management experience and strong problem-solving skills.
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