Maintenance Manager

Compensation Type

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

The Maintenance Manager is a hands‑on leadership role responsible for supporting the Director of Engineering in the daily operation of the Engineering Department. This role combines technical expertise, team leadership, and operational oversight, including direct responsibility for loading dock operations. The ideal candidate will ensure all building systems, back‑of‑house logistics, and guest‑facing facilities operate safely, efficiently, and seamlessly in alignment with luxury hospitality standards.

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
• Approach all encounters with guests and employees in an attentive, friendly, and service-oriented manner.
• Foster a culture of accountability, teamwork, and service excellence.
• Communicate effectively with all departments to support hotel operations and guest satisfaction.
• Actively participate in energy conservation programs per Highgate Hotel’s standards.

Engineering Operations:

• Assist the Director of Engineering in overseeing all engineering operations, including preventive maintenance, repairs, and system performance.
• Perform hands‑on maintenance and repairs across HVAC, plumbing, electrical, and general building systems.
• Monitor building systems to ensure optimal efficiency, safety, and guest comfort.
• Respond to and resolve maintenance requests in a timely and professional manner.
• Maintain accurate logs of work orders, system checks, and equipment performance.
• Assist as necessary with special projects and renovations.
• Ensure that the hotel is in compliance with all local, state and federal laws.
• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.
• Supervise and support engineering team members, providing training, coaching, and performance feedback.
• Address guest concerns related to engineering issues promptly and professionally.
• Ensure all guest‑facing areas are maintained to the highest standards of safety and appearance.
• Ensure compliance with all corporate Risk Management standards.
• Maintain a safe work environment and enforce proper safety procedures at all times.
• Respond to emergency situations and assist in implementing contingency plans.
• Monitor departmental performance and identify opportunities for efficiency improvements.
• Maintain inventory of tools, equipment, and supplies.
• Ensure proper opening and closing procedures for engineering operations.
• Participate in Manager on Duty (M.O.D.) coverage as required.

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