Senior Director of Premium Services - Fenway Park

Senior Director of Premium Services
- Fenway Park

Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve as Senior Director of Premium Services
- Fenway Park. This role will provide strategic leadership and operational oversight for premium hospitality experiences across suites, clubs, restaurants, and catering operations throughout the New England District. The Senior Director will partner closely with operations, culinary, and client leadership teams to elevate service standards, drive revenue growth, and ensure exceptional guest experiences. The ideal candidate combines deep expertise in premium hospitality operations with strong business acumen, successfully balancing operational excellence, client relationships, and premium experiences.

Compensation:
The salaried rate for this position is $ to $. Benefits:
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

• Premium Operations Leadership:
  Provide strategic oversight and support for premium services operations including suites, clubs, restaurants, and catering sales and operations. Ensure consistent execution of premium hospitality. Develop and implement operational best practices that enhance guest satisfaction, efficiency, and profitability. Conduct operational reviews to identify opportunities for continuous improvement. Lead service excellence initiatives that elevate the overall premium guest experience. Collaborate with culinary and operations teams to create integrated premium hospitality experiences.
  
  Establish performance metrics and reporting standards to measure operational success and guest satisfaction.
• Training & Team Development:
  Develop and implement training programs focused on premium service delivery, leadership development, and operational excellence. Coach and mentor premium operations leaders, catering managers, and sales professionals. Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement.
• Client & Stakeholder Relationships:
  Serve as a trusted partner to senior leadership, clients, and key stakeholders. Support the retention and growth of client relationships through operational excellence and proactive partnership.
• Leadership & Business Acumen:
  Strategic thinker with the ability to influence business decisions and outcomes. Strong financial acumen, including budgeting, forecasting, labor management, and revenue optimization. Experience driving operational improvements and implementing best practices. Excellent communication, presentation, and relationship management skills.
• Personal Attributes:
  Passionate about hospitality, guest experience, and operational excellence. Collaborative leader who inspires and develops teams. Results oriented with strong attention to detail and accountability. Adaptable and capable of balancing strategic priorities with operational execution. Professional presence with the ability to engage effectively with clients, partners, and senior leadership.

Minimum of 5+ years of progressive leadership experience in premium hospitality, restaurants, catering, food and beverage operations, or related hospitality environments. Demonstrated success leading premium dining, catering operations and sales, and guest experience operations. Experience supporting both operational execution and revenue generating sales functions. Strong understanding of hospitality service standards, event execution, and premium guest engagement. Bachelor's degree in Hospitality Management, Business Administration, or related field.

Experience with in sports, entertainment, convention center, hotel, or hospitality environments. Background in premium dining, catering sales, and event management. Experience supporting premium hospitality concepts, luxury experiences, or high-profile events. Experience working in a union environment.