Rooms Manager in Training

Compensation Type

Hourly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.

The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration-where every day is a first.

The Manager In Training will be exposed to the various Rooms Division operations and will be responsible for ensuring the operations of the Rooms Divisions in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Ensure guest privacy and security through correctly following Highgate Hotel procedures.
• Maintain open communication with all departments and promote strong inter-departmental relationships.
• Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
• Operate mobile phones, Relay devices, and Alice application professionally, maintaining proper etiquette.
• Ensure that large guestroom turns are managed efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Understand and monitor out-of-order, out-of-service, discrepant, and show rooms.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Assist in maintaining organized filing systems for purchases, schedules, forecasts, reports, and logs.
• Use telephone and computer systems to report and verify room status.
• Have extensive knowledge of the product and services available.
• Maintain appropriate inventory levels of all office supplies.

• Assist the Housekeeping Department in inspecting guest rooms daily and ensure that follow-up on deficiencies is addressed in a timely basis.
• Motivate, coach and counsel Room Attendants and House Attendants according to Highgate Hotel SOPs.
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Carry a Relay device at all times.
• Develop employee morale and ensure training of Housekeeping personnel.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
• Assist in maintaining required pars of all housekeeping supplies.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Conduct pre-shift meetings
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report…