Director of Front Office

** Why us?*
* At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbook-it's woven into the DNA of who we are. Here, _unscripted hospitality_ is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own.

From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston-its vibrancy, quirks, and endless energy-with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.

This is more than just a role-it's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out.

** Job Overview*
* The Director of Front Office at Hotel Commonwealth sets the standard for arrival, engagement, and departure experiences that reflect the hotel's warm, locally expert identity. This leader develops a front office team deeply connected to Boston's neighborhoods and University community, ensuring every guest feels welcomed into something genuinely special.

** Responsibilities*
* ** ESSENTIAL RESPONSIBILITIES*
* + Manage the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

+ Manages check-in procedures for arriving guestson a daily basis, using both manual and computerized methods,in order toensure guests are satisfied and in rooms as requested. May need to fill in for various roles within theroomsdepartment as the demands of business requires (Front Office and Housekeeping roles).

+ Manages guest departure (check-out) on a daily basisby following established manual and computer procedure sin order toclose guest accounts and open the room for the nextsell.

+ Monitors and regularly calculates and/or posts monies, receipts, guestaccountsand other forms of credit usingaccurate, proper cash handling methods and established procedure sin order topresent the customer withtimelyand precise hotel charges upon check-out andmaintainaccuratehotel records.

+ Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

+ Maintains good customer relations by keeping abreast of all in-house and area functions in order toanswer questions and concerns withtimelyand knowledgeable responses, in person and on telephone.

+ Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last)

+ Operates the PBX equipment by accepting incoming calls,assistingoutgoing calls,scheduling and setting wake-upcallsand paging guests to provide guests withtimelyand efficient service.

+ Manages the standard procedures for cash transactions at the front desk andmaintainscomplete responsibility for personal bank as specified by hotel bank agreement policy.

+ Resolve customer complaints as appropriate tomaintaina high levelof customer satisfaction and quality.

+ Maintains a friendly,cheerfuland courteous demeanor at all times.

+ Ensures that the overall operation of the front desk is completed daily.

+ Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests,staffand company assets.

+ Works closely with housekeeping and maintenance to ensure property is maintained.

+ Hiring,motivatingandtraining ofstaff.

** OTHER RESPONSIBILITIES*
* + All other duties as assigned,requestedordeemednecessary by management.

** SUPERVISORY DUTIES*
* + 5 to 20 employees.

** BEHAVIORAL FOCUS*
* At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel Commonwealth, we embrace:

+ Fenway's Front Row - Official Hotel of the Boston Red Sox with unmatched proximity to the ballpark

+ Kenmore Square Cornerstone - Credited with anchoring the neighborhood's revival since 2000

+ Independent Luxury Spirit - No-brand-flag freedom to curate, create, and constantly evolve

+ Culinary Destination Identity - Blue Ribbon Sushi, Row 34, and a cocktail culture that draws locals

+ Warm, Expert Local Ambassadorship - Staff deeply connected to BU, the neighborhood, and the city

All associates play an essential role in creating welcoming, inclusive environments where kindness,…