Regional Director Hotel Operations - Full-Service

Colwen Hotels is seeking an accomplished, strategic, results-driven Regional Director of Hotel Operations to join our executive operations team as we continue our exciting growth from New England to Florida.

This is an outstanding opportunity for a proven multi-property hotel leader with deep full-service operations experience and a strong record of leading hotels with significant food-and-beverage, banquet, catering, and event operations.

As Regional Director of Hotel Operations, you will provide operational leadership and strategic direction for a portfolio of full-service hotels throughout your assigned region. Working closely with General Managers, ownership groups, and corporate leadership, you will drive overall hotel performance while ensuring that rooms, restaurants, bars, banquets, catering, culinary operations, and other guest-facing departments consistently deliver exceptional results.

You will coach and develop General Managers, strengthen departmental leadership, elevate the guest and dining experience, improve profitability, and ensure each hotel consistently exceeds brand, ownership, and Colwen standards.

This role is ideal for an experienced hospitality executive who understands the complexity of full-service hotels and enjoys developing leaders, strengthening food-and-beverage performance, solving operational challenges, and building a culture of accountability, collaboration, and continuous improvement.

This position may be based in either the Greater Boston area or Portsmouth, New Hampshire, with regular travel throughout the assigned portfolio.

Colwen Hotels is one of the Northeast’s premier hospitality ownership and management companies, operating a diverse portfolio of 49 hotels across nine states representing Marriott, Hilton, Hyatt, IHG, and distinctive independent lifestyle hotels.

Our continued growth through acquisitions, development, and strategic investments has created exciting opportunities for experienced hospitality leaders who want to make a meaningful impact. We are passionate about developing exceptional leaders, investing in our hotels, and creating memorable guest experiences while building long-term value for our owners and investors.

At Colwen, you’ll find a collaborative leadership culture where your ideas are valued, your expertise is trusted, and your contributions directly influence the success of our portfolio.

As Regional Director of Hotel Operations, you will partner with General Managers, food-and-beverage leaders, and corporate leadership to maximize the performance of a portfolio of full-service hotels while fostering a culture centered on operational excellence, financial accountability, exceptional service, and associate engagement.

Key responsibilities include:

• Provide strategic and operational leadership for an assigned portfolio of full-service hotels, ensuring consistent execution of Colwen, ownership, and brand standards across all departments.
• Drive the overall financial performance of assigned hotels by analyzing operating statements, departmental profitability, labor costs, forecasts, budgets, STR reports, revenue-management reports, guest-satisfaction metrics, and quality-assurance
• Provide focused leadership and oversight for restaurants, bars, lounges, room service, banquets, catering, culinary operations, and other food-and-beverage outlets.
• Partner with General Managers and food-and-beverage leaders to develop strategies that increase outlet, banquet, catering, and event revenue while improving productivity, service quality, cost controls, and departmental profitability.
• Evaluate food-and-beverage performance through analysis of revenue, cost of sales, labor productivity, average check, outlet capture, banquet profitability, menu performance, guest feedback, and other key operating indicators.
• Ensure consistent execution of culinary standards, banquet-event orders, catering commitments, food-safety requirements, liquor-control procedures, inventory controls, purchasing practices,…