Lead Service Attendant - 90348560 - Boston

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations.

• Works in a fast-paced environment onboard trains.
• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
• Functions independently while simultaneously supporting the service staff.
• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
• Responsible for the security, sale, safe handling and accounting of food and beverage products.
• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
• Adheres to uniform and grooming requirements.
• Prepares associated paperwork.
• Utilizes a cash register or similar point of sale device and follows established accounting procedures

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
• Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
• Must have satisfactory attendance and safe work record.
• High school diploma or GED Required.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
• Be able to lift 50lbs.
• Be able to work while standing for long periods of time.
• Be able to work a variety of hours and days off, including up to six to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must have prior satisfactory work performance.

• Prior experience working in a team service environment.
• Some experience in a food/beverage environment, restaurant, travel, and/or hospitality industries.

Must have excellent verbal and written communication skills.

The hourly range is $21.00 – $21.00 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

• Health, Dental, and Vision Insurance…