Guest Service Ambassador

The Guest Service Ambassador at The Newbury Boston welcomes and assists guests throughout their stay, delivering refined, personalized service in a luxury environment. Responsibilities include managing check-in and check-out, handling reservations and inquiries, coordinating with concierge and housekeeping, and resolving guest needs with discretion and professionalism. Ambassadors curate local recommendations, support lobby and arrival experiences, and uphold brand standards, ensuring every interaction reflects the hotel's service-obsessed, guest-centric culture and contributes to memorable, high-touch stays.