Embassy Suites Boston at Logan Airport - Director Front Office

Join our team as Director of the Front Office!

Step into the spotlight as our Director of Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

• Operation Maestro:
  Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion:
  Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition - plus recruits, interviews, and trains new stars!
• Guest Satisfaction Guru:
  Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar:
  Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander:
  Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

This all-suite hotel offers a complimentary cooked-to-order breakfast and an on-site restaurant, Porter Grill and Bar. The Logan Airport Embassy Suites features two-room suites with 2 HDTVs and a sofa bed. Guests can also take advantage of in-room microwaves and refrigerators as well as the free evening manager's reception, featuring light snack and nonalcoholic beverages. The hotel also features business facilities with a conference area for up to 300 guests.

A fitness center, indoor pool and a whirlpool are also available. Exploring Boston is easy when staying at the Embassy Suites Boston at Logan Airport. With free shuttle service to the 'T' (underground) station, guests can easily visit the attractions of the city center. The Boston Convention Center as well as the city's financial district are within an 5 miles radius of the property.