Room Attendant-1

The Vision:
From Clean Rooms to Curated Guest Experiences

The era of generic hotel housekeeping is over. Today's travelers, especially those choosing lifestyle and boutique properties, expect more than a clean room. They expect a room that feels intentional. Crisp linens that feel like they belong in a design magazine. Bathrooms that are not just sanitized but staged. Amenities placed with thought, not tossed on a counter. A space that feels personal even though a hundred guests have stayed there before them.

Our 2027 transformation will reimagine every guest room and public space to reflect a lifestyle brand that sets the standard in Boston. We need Room Attendants who do not just understand this shift but who take personal ownership of delivering it, room after room, day after day.

Pyramid Global Hospitality is a people-first company managing over 230 properties worldwide. We are dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, and wellbeing. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, plus ongoing training and development to help you build a career that matches your ambition.

Our hotel is a 304-room property currently in transition to a lifestyle brand, with eight versatile meeting spaces totaling 5,678 sq ft, located in one of Boston's most historic and culturally rich neighborhoods. Our team lives by Core Values centered on personal development, community, and the genuine success of every team member. As part of our lifestyle brand transition, we are reimagining every guest room and public area to deliver a curated, design-forward experience that positions the property as a premier destination in the Greater Boston market.

As a Room Attendant, you are responsible for the cleanliness, presentation, and readiness of every guest room and assigned area in the hotel. You will maintain the highest standards of hygiene, organization, and attention to detail, ensuring that every room reflects the quality and care of a lifestyle brand. This is where personal pride meets guest satisfaction.

• Clean and service assigned guest rooms according to hotel standards, including making beds, vacuuming, dusting, sanitizing bathrooms, replenishing amenities, and ensuring every surface is spotless.
• Follow the property's room setup standards for the lifestyle brand, paying close attention to linen presentation, towel folding, amenity placement, and the overall look and feel of each room.
• Inspect each room upon completion to ensure it meets quality standards before marking it ready for guest arrival. If something is not right, fix it before you leave.
• Handle check-out rooms, stayover rooms, and deep cleans with equal care and consistency, adjusting your approach based on guest preferences and special requests noted in the system.
• Report any maintenance issues, damaged items, or safety concerns to the Housekeeping Supervisor or Engineering immediately so they can be addressed before the guest notices.
• Manage your room assignment sheet efficiently, prioritizing rooms based on guest arrivals, VIP requests, and operational needs communicated by the front desk and housekeeping leadership.

• Maintain strict adherence to health, safety, and sanitation standards, including proper use of cleaning chemicals, PPE, and infection control procedures.
• Follow lost and found procedures for any guest items discovered during room cleaning, ensuring proper documentation and secure handling.
• Keep your housekeeping cart organized, stocked, and presentable at all times. Your cart is a reflection of your professionalism.
• Stay current on all hotel policies and procedures related to housekeeping operations, guest privacy, security protocols, and brand standards.
• Participate in ongoing training programs related to cleaning techniques, brand standards, safety procedures, and guest service excellence.

• Greet guests warmly and professionally whenever you encounter them in hallways, elevators, or common areas. You represent the hotel every time a guest sees you.
• Respond to guest requests for extra towels, pillows, blankets, amenities, or other items promptly and with a genuine willingness to help.
• Communicate effectively with the Housekeeping Supervisor, front desk, and fellow team members to coordinate room status updates, special requests, and any issues that arise during your shift.
• Respect guest privacy and confidentiality at all times. Follow do-not-disturb protocols and knock-and-announce procedures consistently.
• Contribute to a positive team environment by supporting fellow Room Attendants, helping with shared areas, and maintaining open communication with your supervisors.

• Assist with…