Food Hall Supervisor

Full-Time Opportunities Available! Pay Rate: $24/hr About Eastern Edge Food Hall

Eastern Edge Food Hall is a vibrant gathering place in the heart of Cambridge, MA, designed to elevate the city's culinary landscape and serve as a hub for students, professionals, families, and neighbors. The food hall brings together multiple vendors who offer thoughtfully prepared dishes, unique concepts, and a collaborative energy that celebrates community and creativity.

More than a dining destination, Eastern Edge Food Hall is a space built on hospitality, connection, and clean, well-maintained shared environments. The Food Hall Supervisor plays a central role in upholding these standards, ensuring that guests experience a warm, organized, and impeccably clean atmosphere throughout their visit.

• Part-Time & Full-Time Opportunities Available!
• The Food Hall Supervisor oversees the overall cleanliness, organization, and guest experience within the shared food hall space. This role leads the front-of-house environment, ensuring that dining areas, seating zones, walkways, and common spaces remain spotless, well-maintained, and guest-ready at all times.
• The Supervisor is a highly visible, hands-on leader who works closely with the Food Hall General Manager and the Event Manager to ensure efficient operations, world-class hospitality, and adherence to all Ithaka Hospitality Partners standards. This position supports guest engagement, student interaction, and operational flow throughout the day.
• This position reports directly to the Food Hall General Manager.

• Leadership & Guest Engagement
• Serve as a welcoming, knowledgeable representative for the food hall, engaging guests with sincerity and providing insight into the food hall's mission, vendors, and community focus.
• Lead by example, reinforcing Gather Group Hospitality standards through communication, conduct, and presence on the floor.
• Work effectively in a high-pressure, fast-paced food hall environment, demonstrating calm leadership and clear direction.
• Collaborate with the Food Hall GM and Event Manager to ensure consistent execution, strong service standards, and health-score readiness.

• Ensure the dining room, tables, chairs, waste stations, beverage stations, floor areas, and communal zones remain clean, sanitized, and free of debris at all times.
• Supervise and support attendants in bussing, wiping, resetting tables, and maintaining consistent organization throughout the day.
• Conduct routine floor walks, identifying cleaning needs, safety hazards, and maintenance issues.
• Coordinate with Facilities for immediate or scheduled repairs, deep cleaning projects, and preventive maintenance.

• Assist in training all food hall attendants on cleaning standards, guest service, safety protocols, and operational responsibilities.
• Work with the Food Hall GM and Event Manager to ensure proper staffing levels and effective floor deployment during peak and off-peak periods.
• Provide real-time coaching, direction, and support to team members, focusing on hospitality, cleanliness, and pace.
• Reinforce learning-through-interaction with student employees and emerging hospitality professionals.

• Support the daily operational flow by assisting where needed, including bussing tables, supporting guests, running food for vendors when appropriate, and maintaining supply levels.
• Monitor all communal supplies (compo stables, cleaning chemicals, paper goods, guest-facing amenities) and communicate replenishment needs to management.
• Assist with point-of-sale issues or guest questions related to hall operations (not vendor transactions).
• Ensure compliance with sanitation standards (Serv Safe guidelines, chemical usage, and Gather Group protocols).
• Participate in opening and closing procedures for the food hall, ensuring all tasks are completed to standard.

• Provide visible, proactive, and welcoming support to guests, assisting with seating, answering questions, supporting accessibility, and anticipating needs.
• Address guest concerns or issues with professionalism, urgency, and ownership.
• Maintain a strong presence during peak periods to ensure comfort, cleanliness, and crowd flow.

• 1-2 years of supervisory or lead experience in hospitality, facilities, retail, or food service; food hall experience is a plus.
• Ability to motivate, train, and supervise a diverse team in a positive…