Assistant Housekeeping Manager

Assistant Housekeeping Manager

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

The Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
• Motivate, coach, counsel, and discipline all housekeeping personnel according to Highgate Hotel SOP's.
• Carry a phone with a Relay option at all times.
• Operate Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the hotel.
• Maintain access to Alice at all times, monitor team progress, and report maintenance issues through proper communication.
• Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
• Attend weekly staff meetings and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
• Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
• Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
• Ensure guest privacy and security through correctly following Highgate Hotel procedures.
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for Room Attendants and House Attendants.
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
• Participate in M.O.D. coverage as required.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Practice safe work habits to ensure safety to guests, fellow employees, and self.
• At the end of the shift, ensure all keys have been turned in and assignments have been completed.
• Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.
• Assist with training of Housekeeping staff.
• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Executive Housekeeper or Assistant Executive Housekeeper, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Establish and maintain key control system.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Update and reinforce the use of a detailed checklist for each position.
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
• Ensure consistency with departmental opening and closing procedures.
• Assist in maintaining required pars of all housekeeping and laundry supplies and all needed supplies and amenities on a…