Assistant Housekeeping Manager Job Boston area,Massachusetts USA,Hospitality / Hotel / Catering

Assistant Housekeeping Manager

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston's first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first.

The Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Responsibilities

Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.

Motivate, coach, counsel, and discipline all housekeeping personnel according to Highgate Hotel SOP's.

Carry a phone with a Relay option at all times.

Operate Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the hotel.

Maintain access to Alice at all times, monitor team progress, and report maintenance issues through proper communication.

Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

Attend weekly staff meetings and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.

Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.

Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.

Assist in maintaining and controlling all housekeeping equipment.

Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.

Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).

Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.

Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.

Ensure guest privacy and security through correctly following Highgate Hotel procedures.

Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.

Conduct pre-shift meetings for Room Attendants and House Attendants.

Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.

Participate in M.O.D. coverage as required.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Practice safe work habits to ensure safety to guests, fellow employees, and self.

At the end of the shift, ensure all keys have been turned in and assignments have been completed.

Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.

Assist with training of Housekeeping staff.

Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.

In the absence of the Executive Housekeeper or Assistant Executive Housekeeper, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

Establish and maintain key control system.

Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.

Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.

Update and reinforce the use of a detailed checklist for each position.

Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.

Ensure consistency with departmental opening and closing procedures.

Assist in maintaining required pars of all housekeeping and laundry supplies and all needed supplies and amenities on a…