Front Desk Agent- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

The motivated Front Desk Agent will be responsible for professionally greeting guests, handling reservations, answering phone calls, and providing exceptional guest service. The ideal candidate will have excellent communication skills, a positive attitude, be able to multitask in a fast-paced environment and have prior knowledge of Front desk procedures.

Primary responsibilities for the Front Desk Agent role will include but not limited to the following:

Perform efficient check-in and check-out procedures while warmly interacting with guests.

Process various room reservations, including modifications, cancellations, and room assignments.

Handle all forms of payment (cash, credit/debit cards, room charges, third-party billing) and balance daily transactions accurately.

Respond promptly and professionally to guest inquiries, requests, and concerns in person, over the phone, and via email/chat.

Resolve guest complaints effectively and always follow through to ensure thorough guest satisfaction.

Upsell room categories, packages, and hotel facilities to maximize revenue and enhance the guest experience.

Coordinate with Housekeeping, Engineering, Concierge, and other departments to fulfill guest requests (early check-in, late check-out, extra amenities, maintenance issues, etc.).Issue keys/key cards, explain hotel services, amenities, Wi-Fi access, and safety features.

Maintain thorough knowledge of current room rates, promotions, packages, and loyalty programs.

Support the…