Front Desk Agent - InterContinental Boston

Hotel: IC - Boston (BOSHA), 510 Atlantic Avenue, 02210

As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you’ll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.

• Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
• Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
• Recognize IHG One Rewards members and returning guests with tailored acknowledgment
• Deliver personalized service and thoughtful recommendations, anticipating guest needs
• Handle cash, credit card, and billing transactions with security and precision
• Resolve concerns or requests with empathy, timeliness, and a sense of ownership
• Clearly document and communicate guest preferences across departments
• Maintain a lobby environment aligned with Forbes luxury standards
• Actively participate in daily briefings and Forbes service training
• Uphold the principles of Forbes Five-Star behavior standards
  , including:
  • Gracious, intuitive, and sincere communication
  • Anticipatory service and attention to detail
  • Professional demeanor, grooming, and body language
  • Consistent use of guest names and recognition moments
  • Polished service recovery and emotional intelligence

• Previous experience in a luxury or Forbes-rated hotel preferred
• Natural ability to build rapport and deliver intuitive, guest‑centered service
• Fluent in English; other languages a plus
• Comfortable with property management and reservation systems
• Strong problem‑solving, multitasking, and organizational skills
• High school diploma or equivalent required; some college preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Able to lift up to 50 lbs and remain on feet for extended periods

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid vacation, holidays, and wellness days
• Complimentary staff meals and dry cleaning
• IHG Employee Room Benefit Program – Global hotel discounts
• Ongoing Forbes service training and development
• A sophisticated, inclusive, and growth‑oriented culture

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

EEO Is The Law— for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

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