Conference Services Director - Pipeline ​/ New Business - Boston

Salary: $105000- $110000 / year

Other Forms of Compensation: bonus

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning, and conference center management. It is distinct from recruitment agencies and offers long‑term career development and comprehensive benefits for ambassadors working directly with us.

Rapport invests in all ambassadors, providing a warm welcome, an individualized training and development program, and encouraging continuous growth toward future roles.

As Director of Conference Services, you will oversee Guest Services for a Conference Center, manage a team of coordinators and receptionists, and ensure that all guests receive a high level of customer service. Your responsibilities include managing the Conference Planning Managers, Audio Visual Manager, and Administrative Assistant, and directing the overall operations of the Conference Services Department.

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager, and Administrative Assistant, and oversees the activities of Conference Services Operations through the individuals mentioned above.
• Ensures that department personnel are following all procedures, policies, and guidelines as established by Company Conference Center management.
• Anticipates needs, forecasts results, analyzes and arranges work processes for personnel in the department.
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department.
• Forecasts department revenues (package revenue, audio‑visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis.

• Bachelor’s degree and a minimum of five years hotel experience.
• Previous experience as hotel Director of Conference Services preferred.
• Superior quantitative, oral and written communications and problem‑solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Rapport maintains a drug‑free workplace.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis. Certain positions may require Florida Level 2 background screening.