Front Desk Agent

Why us?

At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest’s story is unique, and so is the way we serve them. Our approach isn’t scripted, printed, or tucked away in a handbook—it’s woven into the DNA of who we are. Here,unscripted hospitality is more than a phrase; it’s how we turn every interaction into something memorable, authentic, and entirely our own.

From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston—its vibrancy, quirks, and endless energy—with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.

This is more than just a role—it’s a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we’ll be proud of long after they’ve checked out.

At Hotel Commonwealth, every guest interaction carries the warmth of a genuinely local, independently spirited hotel. Responds in a professional and courteous manner to arriving,departing and in-house guests by providingaccurateandtimelyinformation and services. Responds to telephone and in-person inquiriesregardingreservations, hotelinformationand guest concerns. In this role, every decision contributes to the guest experience that has made Hotel Commonwealth a Kenmore Square institution.

• Greets and completes established check-in procedures for arriving guestson a daily basis, using both manual and computerized methods,in order toensureguestare satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basisby following established manual and computer procedures in order toclose guest accounts and open the room for the nextsell.
• Regularly calculates and/or posts monies, receipts, guestaccountsand other forms of credit using accurate, proper cash handling methods and established procedures in order topresent the customer withtimelyand precise hotel charges upon check-out andmaintainaccuratehotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order toanswer questions and concerns withtimelyand knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls,assisting outgoing calls,scheduling and setting wake-upcallsand paging guests to provide guests withtimelyand efficient service.
• Controls cash transactions at the front desk andmaintainscomplete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly,cheerful and courteous demeanor at all times.

OTHER RESPONSIBILITIES

• All other duties as assigned,requestedordeemednecessary by management.

SUPERVISORY DUTIES

• None

BEHAVIORAL FOCUS

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel Commonwealth, we embrace:

• Fenway's Front Row
  - Official Hotel of the Boston Red Sox with unmatched proximity to the ballpark
• Kenmore Square Cornerstone
  - Credited with anchoring the neighborhood's revival since 2000
• Independent Luxury Spirit
  - No-brand-flag freedom to curate, create, and constantly evolve
• Culinary Destination Identity
  - Blue Ribbon Sushi, Row 34, and a cocktail culture that draws locals
• Warm, Expert Local Ambassadorship
  - Staff deeply connected to BU, the neighborhood, and the city

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel Commonwealth and align with Sage Hospitality's commitment to genuine,…