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Front Desk Guest Experience Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-29
Listing for:
IHG Hotels & Resorts
Full Time
position Listed on 2026-08-29
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
IHG Hotels & Resorts in Boston seeks a Front Desk Agent to warmly welcome guests and manage bookings, check-ins, and check-outs. You will handle guest inquiries, upsell opportunities, and local recommendations to ensure a friction-free stay.
The role requires strong communication, problem-solving, and basic tech skills. A high school diploma is typical, with 1+ year in front desk or guest services preferred, and flexible scheduling including nights and holidays.
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