Services Manager

As a Premium Services Manager at ARAMARK, you will lead premium and VIP food and beverage operations within a high-profile venue or campus environment. You'll oversee daily service, staff scheduling, training, and performance to ensure exceptional guest experiences that reflect Aramark's standards of safety, quality, and hospitality. Responsibilities include managing budgets, inventory, and vendor relationships, ensuring full compliance with health and safety regulations, and coordinating flawless execution during events and peak service times.

You'll model Aramark's culture of service, teamwork, and inclusivity while driving continuous improvement and supporting career growth for your team.

Responsibilities

• Oversee daily premium and VIP food and beverage operations to meet ARAMARK quality standards.
• Lead, schedule, and train frontline staff to deliver exceptional guest experiences.
• Manage inventory, ordering, and vendor relationships to control costs and reduce waste.
• Ensure compliance with all health, safety, and sanitation regulations and company policies.
• Monitor budgets, analyze sales and labor reports, and support achievement of financial targets.
• Coordinate service execution for events, game days, and peak periods.
• Resolve guest issues promptly, maintaining strong client and customer relationships.
• Implement service improvements based on feedback, metrics, and company initiatives.
• Collaborate with venue and ARAMARK leadership on planning, promotions, and special programs.
• Maintain a culture of safety, teamwork, inclusivity, and continuous improvement.

Required Skills

• Food & beverage operations management
• Premium or VIP guest services
• Staff scheduling and supervision
• Budgeting and cost control
• Inventory and vendor management
• Customer service & conflict resolution
• Health, safety, and sanitation compliance
• Event and game-day operations
• Reporting and performance analytics
• Training and performance coaching